Security & Privacy
At Butterfield, we understand that website users are concerned about their privacy and the information we gather about them. Butterfield is committed to protecting the privacy of clients and customers using its website and ensuring that all transactions are as secure as possible.
spacerWe gather information about visitors to our website for internal tracking purposes, to evaluate our websites technical capabilities, to make our website useful to you and to respond to specific requests for information or services. Unless otherwise specified, we do not use the information we collect for other purposes and we do not sell the information we collect to any third party.
spacerWe may use cookie technology to learn certain information about every visitor to our website. Unless and until you register and log-in, this information does not relate to you as an individual. It is merely collected and analysed in the aggregate. The information we collect includes data about our users domains and web-browsers, the date and time of visits to our website, and the pages on our website that are visited and downloaded.
spacerWe only identify visitors if they voluntarily provide personal information to us. We keep any personal information voluntarily provided to us, and may use it to contact you for marketing purposes. Please note, however, that if you choose to send us an e-mail message, we will obtain your specific e-mail address and use that to respond to your message. Moreover, we may keep both the message you send, and our response.
spacerButterfield's Internet e-mail service is restricted to communications of a general nature. Financial instructions will not be acted upon if received via e-mail.
spacerThe information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. Incoming and outgoing messages are scanned for viruses.
spacerIf any personal or account information maintained on Butterfield Online Banking is not correct, please contact us immediately. We will be happy to review and update our records as appropriate.
To help ensure the security of your account information, we use Extended Validation Digital Certificates from Entrust. Entrust Digital IDs provide the means of verifying the identity of each party in an electronic transmission. Through Digital IDs, you can tell that you are actually transacting with Butterfield when you transmit personal or financial information to us through our website.
For more information about Extended Validation Digital Certificates, visit Entrust.
Butterfield uses 128-bit Secure Sockets Layer (SSL) encryption. When you visit pages requesting or presenting sensitive personal or financial information, the data is encrypted to prevent third parties from accessing it in transit (look for the padlock icon on your browser)
It is important for our customers to properly protect their personal financial and security information. We recommend taking the following steps to guard against online and identity fraud:
- Download the latest security updates or patches for your web browser and operating system.
- Install anti-virus software and keep it regularly updated
- Install a personal firewall to prevent unauthorised access to your computer
- Install anti-spyware software to prevent unauthorised monitoring of your online activity
- Learn to recognise the danger signs of online fraud, such as phishing – e-mail scams usually asking you to "update" or "verify" your customer account information. Remember - Butterfield Bank will never ask you to disclose your password or other sensitive information by e-mail.
- Protect your password and personal information at all times
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For more information and tips about safety online, we recommend visiting Bank Safe Online